For Joe Castelino, Fixed Ops Director at American Motors Group, process efficiencies are always on his mind. That’s why the transition to Automotive Retail Cloud (ARC), Tekion’s all-in-one retail automotive platform, in 2020 was such a game-changer for him.

 

He knew he could use the advanced technology to stay on the leading edge of innovation in his department. Within three months, Joe and his team in the Service department at Stevens Creek Volkswagen (SCVW) in San Jose, CA managed to significantly improve the guest experience, operational efficiency, and staff productivity.