| Subprocessor Names | Type | Location | Purpose |
|
MongoDB, Inc. |
Managed database |
US |
Product development and support |
|
Confluent, Inc. |
Managed database |
US |
Product development and support |
|
Amazon Web Services, Inc. |
Service Provider |
US, France |
Cloud Provider, LLM Provider |
|
Microsoft Corp |
Service Provider |
US, France, UK |
Cloud Provider, Speech-to-Text for Call Processing |
|
Stripe, Inc. |
Service Provider |
US, France |
Used to provide Tekion payment processing and gateway services |
|
Asayer SAS D/B/A Open Replay |
Service Provider |
N/A - Does not store Tekion data. Its engineers have access to customer sessions for troubleshooting |
Support |
|
Twilio Inc |
Service Provider |
US, Ireland |
Communication Platform for text messaging |
|
GoTo |
Service Provider |
US |
Communication Platform for voice calls |
|
Oracle NetSuite |
Service Provider |
US |
Enterprise Resource Planning |
|
WalkMe Ltd. |
Service Provider |
US |
Used to provide notifications and support information to Tekion users within Tekion’s products |
|
Aerospike, Inc. |
Service Provider |
US |
Used to improve the stability and speed of Tekion’s products |
|
Check Technologies, Inc. |
Service Provider |
US |
Provide back-end payroll services and tax calculations for Tekion's payroll products |
|
ServiceNow |
Service Provider |
US |
Knowledge Management Service |
|
Digicert, Inc. |
Service Provider |
Netherlands/Switzerland |
e-Signature Service |
|
Pendo.io, Inc. |
Service Provider |
US |
Used for data analytics to enhance customer engagement and product development insights. |
|
Gainsight, Inc. |
Service Provider |
US |
Used to drive product adoption by providing customized learning experiences/trainings. |
|
ThoughtSpot, Inc. |
Service Provider |
US |
Provision of reporting and analytics solutions to our customers. |
|
CrowdStrike, Inc. |
Service Provider |
US |
Cloud security posture management. |
|
Wiz, Inc. |
Service Provider |
US |
Identification and prioritization of risks in cloud environments. |
|
Iris Agent Inc. |
Service Provider |
US |
To facilitate customer support automation in order to reduce resolution time, respond automatically to tickets, and enhance internal communications. |
|
Atlassian |
Service Provider |
US |
Used as communication tool to inform your customer about any outages and scheduled maintenance. |
|
PostHog Inc. |
Service Provider |
US |
Used for data analytics to enhance customer engagement and product development insights. |
|
OpenAI, LLC |
Service Provider |
US, UK |
LLM Provider |
|
Anthropic PBC |
Service Provider |
US |
LLM Provider |
|
Google LLC |
Service Provider |
US |
Cloud Provider, LLM Provider |
|
BotPress, Inc. |
Service Provider |
US |
Conversational AI platform for automated customer interactions and support workflows |
|
Vapi, Inc. |
Service Provider |
US |
Voice AI platform for automated phone-based customer interactions |
|
ElevenLabs, Inc. |
Service Provider |
US |
AI voice generation services for natural-sounding audio responses |
|
Databricks, Inc. |
Service Provider |
US |
Machine learning platform for model development, deployment, and analytics |
|
AssemblyAI, Inc. |
Service Provider |
US, UK |
Speech-to-text services for call transcription and processing |
Professional Services Providers
Below is the list of Tekion affiliates and consulting partners authorized to handle personal data when delivering professional services to our customers.
| Subprocessor Names | Location | Purpose |
|
MTN Automotive Training Systems |
United States |
Professional Services |
|
McCallum & Company LLC |
United States |
Professional Services |
|
KForce Inc. |
United States |
Professional Services |
|
Entrega Systems Group Inc |
United States |
Professional Services |
|
Deloitte Consulting LLP |
United States |
Professional Services |
|
CliftsonLarsonAllen LLC |
United States |
Professional Services |
|
Automotive Internet Management, Inc. |
United States |
Professional Services |
|
Auto Group CFO |
United States |
Professional Services |
|
Baker Tilly US LLP |
United States |
Professional Services |
| Tekion Affiliates | Location | |
| Tekion Canada ULC | Subsidiary | Canada |
| Tekion India Private Ltd | Subsidiary | India |
| Tekion France SAS | Subsidiary | France |
| Tekion Germany GmbH | Subsidiary | Germany |
| Tekion UK Limited | Subsidiary | United Kingdom |
| Tekion Digital Processing Inc. | Subsidiary | United States of America |